Frequently Asked
Questions

Opening a pk985 Account takes just a few minutes. Visit pk985.cam and click the registration button to begin. You will need to provide your full legal name, date of birth, email address, phone number and country of residence. You must confirm that you are 18 years of age or older and agree to the Terms & Conditions before your Account is created. Once registered, a verification email will be sent to confirm your address before you can make your first deposit.

KYC (Know Your Customer) verification is required before pk985 processes withdrawal requests. You will be asked to submit a clear copy or photograph of a government-issued identity document — your CNIC or passport — and, in some cases, a proof of address document. Documents are reviewed by our verification team, typically within one to two business days. Submitting clear, legible copies speeds up the process considerably. KYC is a standard regulatory requirement designed to protect all users.

No. pk985 strictly permits one Account per person. Creating duplicate or multiple Accounts — whether under the same name or different details — is a violation of our Terms & Conditions and may result in all Accounts being permanently suspended and any balances forfeited. If you have forgotten your login credentials, use the password recovery option or contact support at [email protected]. Do not attempt to open a second Account to access a new-player bonus.

Click the "Forgot Password" link on the pk985 login page and enter the email address registered to your Account. A password reset link will be sent to that address within a few minutes — check your spam or junk folder if it does not appear in your inbox. Click the link, enter a new strong password, and log in. If you no longer have access to the registered email address, contact support at [email protected] with your Account details and proof of identity so the team can assist you.

To close your Account permanently, email [email protected] with the subject line "Account Closure Request" and include your registered email address and reason for closure. Any withdrawable balance will be processed to your verified payment method before closure is finalised. If you are closing your Account because of concerns about your gambling behaviour, we strongly encourage you to consider self-exclusion instead, which provides the same access restrictions while preserving the option to return after a defined period.

pk985 supports a range of payment options commonly used by Pakistani users. The cashier section of your Account lists all currently available methods. Mobile wallet services like Easypaisa and JazzCash, bank transfer options including those familiar to HBL, UBL, Meezan Bank and Bank Alfalah customers, and Raast-based transfers are among the references you may see. Please note that pk985 does not claim any formal arrangement or endorsement with these institutions — payment availability is subject to change and depends on your account status.

The minimum deposit threshold varies depending on the payment method selected. Generally, pk985 sets accessible minimum deposit amounts in PKR to make the Platform available to users across Karachi, Lahore, Islamabad, Rawalpindi and beyond, regardless of account size. The exact minimum for each method is displayed in the cashier section when you select your preferred payment option. Always confirm the current threshold before initiating a deposit, as minimums may be updated periodically.

Withdrawal processing times depend on your chosen method and whether your KYC verification is complete. Once pk985 approves your withdrawal request — typically within 24 to 48 hours on business days — the time it takes for funds to reach you depends on the payment channel. Mobile wallet transfers are generally faster than bank transfers. If your withdrawal is pending for longer than expected, contact support at [email protected] with your transaction reference number for an update.

Withdrawal reviews are a normal part of our security and compliance process. Your request may be flagged if your KYC documents have not yet been verified, if it is your first withdrawal, if the amount is above a standard threshold, or if our fraud monitoring systems flag an unusual pattern. In such cases, pk985 may request additional documentation such as proof of the payment method used or source of funds. Respond promptly to any verification request to avoid delays to your withdrawal.

As a general rule, pk985 requires withdrawals to be processed back to the same payment method used for deposits, in line with anti-money-laundering best practices. This means that if you deposited using a mobile wallet, withdrawals will be directed back to that same wallet and account number. If your deposit method is no longer available or there is a genuine reason you need to withdraw to a different channel, contact support at [email protected] before submitting your withdrawal request so the team can advise on the correct process.

pk985 covers a wide range of sports with a strong focus on markets that matter most to Pakistani users. Pakistan cricket — including domestic Test matches, PSL franchise fixtures, and major ICC tournaments such as the Cricket World Cup and Champions Trophy — is a core part of the betting offer. Beyond cricket, you will find football leagues, UFC fight cards, tennis and more. Live in-play betting allows you to place wagers on active matches in real time, with odds updating ball by ball or minute by minute.

The pk985 casino section includes a broad library of game types to suit different playing styles. Slot games range from classic three-reel titles to feature-heavy video slots with bonus rounds and free spins. Live casino tables — streamed in real time from professional studios — include roulette, blackjack, baccarat and game-show style titles where you play against a live dealer. Instant win games round out the offer for users looking for quick-play entertainment between sports events or PSL matches.

pk985 is designed with a mobile-first approach. The Platform is fully optimised for smartphones and tablets, meaning you can access your Account, browse sports odds and play casino games directly through your mobile browser without needing to download anything. This makes it convenient for users across Pakistan who primarily access the internet via mobile connections. If a dedicated app is available, it will be listed and linked within the Platform itself — check your Account dashboard for the latest information.

Bets are settled once the relevant event or market has concluded and the official result has been confirmed by the relevant governing body — for example, the PCB for Pakistan domestic cricket or the ICC for international fixtures. Winning amounts are credited to your pk985 Account balance automatically following settlement. In most cases this happens within minutes of the result, though some markets — such as match specials or series bets — may take slightly longer. If a result is disputed or delayed officially, settlement will be placed on hold until resolution.

pk985 offers a welcome promotion for newly registered users who make their first qualifying deposit. The specific bonus type, percentage match and maximum amount in PKR are displayed in the promotions section of the Platform and may vary over time. New-player offers are typically subject to a minimum deposit requirement and wagering conditions that must be met before any bonus-derived winnings can be withdrawn. Always read the full terms attached to any offer before opting in — they are written in plain English and available within the Platform.

A wagering requirement (also called a rollover requirement) specifies how many times you must wager the bonus amount — or the bonus plus deposit, depending on the offer — before any winnings derived from that bonus become eligible for withdrawal. For example, a bonus of PKR 1,000 with a 10x wagering requirement means you need to place a total of PKR 10,000 in qualifying bets before the bonus converts to withdrawable cash. Each offer's specific wagering requirement is stated clearly in its terms and conditions.

Yes. pk985 runs a range of promotions for existing users beyond the initial welcome offer. These include reload bonuses, free bet offers tied to major sporting events — particularly PSL season, ICC tournaments and key international football fixtures — and casino-specific promotions such as free spins on featured slot titles. Promotions are updated regularly and are listed in the Promotions section of your Account. Users who have opted in to marketing communications will also receive email notifications about current and upcoming offers.

Bonuses may not be credited or may be removed if the qualifying conditions were not met — for instance, if the deposit amount fell below the minimum threshold, if the offer had already expired, or if the Account did not meet the eligibility criteria stated in the offer terms. Bonuses can also be forfeited if a withdrawal is requested before wagering conditions are completed, or if a Terms & Conditions violation is detected on the Account. If you believe a bonus was removed in error, contact support at [email protected] with the relevant promotion details.

Deposit and loss limits are available to all registered pk985 users from within the Account Settings or Responsible Gambling section of the dashboard. You can set a maximum deposit amount in PKR on a daily, weekly or monthly basis, as well as a maximum loss threshold per period. Once set, limits take effect immediately. Reducing a limit is instant; increasing a limit is subject to a mandatory cooling-off period before the higher amount becomes active. These tools are there to help you stay in control of your spending.

Self-exclusion is a formal Account restriction that prevents you from accessing pk985 for a defined period — ranging from six months to several years, or permanently. Once active, you cannot log in, deposit or place bets for the duration of the exclusion. To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", including your registered email address and desired exclusion period. The team will action your request promptly. Self-exclusion cannot be reversed before the chosen period expires.

pk985 uses TLS encryption to protect all data transmitted between your device and the Platform. Sensitive stored data — including KYC documents and transaction records — is encrypted at rest. Access to personal data within our systems is restricted to authorised personnel on a strict need-to-know basis, and multi-factor authentication is applied internally. We do not sell your personal data to third parties. Full details of how your data is collected, used and protected are set out in the pk985 Privacy Policy, available on this site.

pk985 operates under an international licence and is not licensed, endorsed or regulated by any Pakistani authority, including the PTA, the State Bank of Pakistan or any provincial body. Online gambling is subject to restrictions under Pakistani law, including the Prevention of Gambling Act 1977. pk985 does not provide legal advice, and users in Pakistan are responsible for understanding and complying with their local laws before accessing the Platform. This page and the pk985 website do not constitute legal guidance of any kind.